Arizona Grand Resort & Spa
Phoenix, AZ

Summary of Position:

The Lead Houseperson/Set-up is responsible for organizing and supervising the setting up, breaking down and servicing of all meeting rooms and food functions in accordance with Arizona Grand Resort’s high standards of quality.

Essential Functions:

  • Communicate with management, line staff, an other departments on a per shift basis, to ensure daily objectives are met.
  • Plan the physical layout of all function rooms.
  • Interact with clients to ensure all needs and goals are met to produce a successful convention and food function.
  • Ensure equipment is maintained to the Arizona Grand Resort standards of quality.
  • Ensure parcels are correctly delivered to all meeting rooms.
  • Other supportive functions as determined by the manager. 

Qualifications:

Education: High School Diploma or equivalent required. 

Experience: Minimum of six months prior ballroom experience required. 

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to lift 100+ pounds for extended periods of time.
  • Ability to push and pull up to 500 pounds.
  • Ability to perform all of the Set-up staff essential functions.
  • Ability to supervise a large staff effectively.
  • Must possess excellent organizational and prioritizing skills making quick and accurate decisions.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Arizona Grand Resort & Spa

744 Room Resort

About Arizona Grand Resort & Spa

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V