Arizona Grand Resort & Spa
Phoenix, AZ

Arizona Grand Resort & Spa

8000 S. Arizona Grand Parkway

Phoenix, AZ 85044

744 Room Resort
Managed By Marc & Rose Hospitality

Competitive Hourly Wage, Medical/Dental/Vision Insurance, 401K, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, Car Rental Discounts, Company Discounts with Verizon!

Summary of Position:

The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position.

Essential Functions:

  • Must be able to perform all duties associated with the Guest Service Agent position.
  • Supervise Guest Service Agents to ensure policies and procedures are being followed correctly.
  • Curate and implement new hire and ongoing training procedures for Guest Service Agents.
  • Incorporate the AAA service and the resort HEART standards into every interaction.
  • Assist with the rooms control position by effectively blocking the house.
  • Address guest problems/issues and assist Manager on Duty with type guest issues.
  • Handle all administrative tasks including but not limited to third party billing, past due balance recovery and guest requests and communication.
  • Assist in Manager on Duty coverage if needed.
  • Ensure the front desk is always stocked with necessary items/equipment ordering inventory when needed.
  • Build strong relationships within the Front Office Department.
  • And any other duties and tasks as assigned by Front Office Management.


Education:High School Graduate or equivalent preferred

Experience:Prior supervisory experience preferred.

Certificates or Licenses:N/A

Knowledge, Skills, and Abilities:

  • Ability to train and supervise with strong leadership skills.
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform the resort HEART standards.
  • Ability to use a moderately complex computer system and troubleshoot software problems.
  • Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
  • Must type a minimum of 20 WPM.
  • Must have attention to detail.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

Working Conditions:

  • Attendance as scheduled is a critical element in all positions at the Arizona Grand Resort.

Arizona Grand Resort & Spa

744 Room Resort

About Arizona Grand Resort & Spa

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.