Arizona Grand Resort & Spa
Phoenix, AZ
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway
Phoenix, AZ 85044
Current Job Openings
- Public Space Attendant - Oasis Waterpark
- Operations Events Manager - DMC
- Banquet Set-Up (3rd Shift)
- Barista - Marketplace Cafe
- Reservations Sales Agent
- Lead Line Cook - Lobby Grill
- Pastry Supervisor
- EMT / Security Officer (Graveyard)
- Expediter / Food Runner - Lobby Grill
- Banquet Server
- Guest Service Agent (HFR)
- Dishwasher - Lobby Grill
- Front Office Rooms Control Agent
- Group Housing & Billing Manager
- Bell Person
- Pastry 2
- Lifeguard
- Server - Lobby Grill
- Line Cook 1 - Lobby Grill
- Banquet Stewarding Supervisor
- Banquet Set-Up (AM)
- Banquets Public Space Attendant
- General Maintenance
- General Maintenance (2nd Shift)
- Busperson - Lobby Grill
- Banquet Captain
- Banquet Cook 1
- Server Assistant - Oasis Waterpark
- Oasis Assistant Recreation Manager
Summary of Position:
The Reservation Sales Agent must handle a high volume of phone calls, manually track reports, detailing downloaded reservations from our central reservations, and ensure customer satisfaction.
Essential Functions:
- Answer a high-volume of incoming calls for multiple properties while consistently following our call quality standards while maintaining a score of 91% or higher on monthly coaching calls.
- Maintain an average of at least 80% in ready state on the phone per month.
- Confirm reservations offering alternatives and suggestions when appropriate, recognizing repeat guests.
- Achieve monthly conversion (sales) of 60% or higher.
- Participate in department projects.
- Keep current with all communication and departmental changes.
- Provide guest follow-up as requested.
- Handle faxed and emailed inquiries in a timely manner.
- Complete daily reservations audit.
- Enter/Update and confirm daily wholesale & interfaced reservations.
- Use the Property Management System to accurately note details regarding hotel guests, specifically their special needs and requests to ensure a smooth registration upon arrival at the front desk.
- Attend and participate in monthly reservations meetings.
- Participate in all sales training programs.
- Participate and complete weekly resort knowledge quizzes/activities.
Qualifications:
Education: High School Diploma or GED
Experience: Prior Customer Service experience
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
- Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
- Ability to make independent decisions.
- Ability to type 35 wpm.
- Ability to format and write business letters, reports, and summaries using proper grammar, spelling, diction, and style.
- Ability to make quick and efficient decisions to benefit the team and guest.
- Ability to memorize and perform Grand Expectations and AAA Diamond standards.
Personal Characteristics:
- Behaves ethically.
- Organized: Maintain a neat, organized work space, maintaining important documents pertinent to reservation requests.
- Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
- Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).
Arizona Grand Resort & Spa
744 Room Resort
About Arizona Grand Resort & Spa
Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.
Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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