Arizona Grand Resort & Spa
Phoenix, AZ
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway
Phoenix, AZ 85044
Competitive Hourly Wage, Medical/Dental/Vision Insurance, 401K, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, Car Rental Discounts, Company Discounts with Verizon!
Current Job Openings
- Public Space Attendant - Oasis Waterpark
- Operations Events Manager - DMC
- Banquet Set-Up (3rd Shift)
- Barista - Marketplace Cafe
- Reservations Sales Agent
- Lead Line Cook - Lobby Grill
- Pastry Supervisor
- EMT / Security Officer (Graveyard)
- Expediter / Food Runner - Lobby Grill
- Banquet Server
- Guest Service Agent (HFR)
- Dishwasher - Lobby Grill
- Front Office Rooms Control Agent
- Group Housing & Billing Manager
- Bell Person
- Pastry 2
- Lifeguard
- Server - Lobby Grill
- Line Cook 1 - Lobby Grill
- Banquet Stewarding Supervisor
- Banquet Set-Up (AM)
- Banquets Public Space Attendant
- General Maintenance
- General Maintenance (2nd Shift)
- Busperson - Lobby Grill
- Banquet Captain
- Banquet Cook 1
- Server Assistant - Oasis Waterpark
- Oasis Assistant Recreation Manager
*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.
Summary of Position:
The role of the DMC (Destination Management Company) Operations Manager is an integral part of the Event Management team, working both autonomously and with direction as needed. The position requires executing DMC client agreements and vendor contracts as well as coordinating these programs through the operation and final billing for programs at the Arizona Grand Resort & Spa and The Scott Resort & Spa.
Their primary objectives are to create an exceptional destination management services experience, provide flawless execution of contractual terms, maintain estimated profit and/or enhance revenue through identified opportunities, and to create “solutions” with a “can do” focus for new and existing client accounts.
(1) Provide effective leadership, communication, administration and attention to detail.
(2) Manage all phases of the DMC billing process, including the request for deposits and administration of the final bill at the conclusion of the event.
(3) Resolve any billing challenges for the contracted meetings and events in a hospitable manner for all hotels within the Classic Hotels & Resorts portfolio.
(4) Be a collaborative team player where needed. The Operations Manager typically works in collaboration with an Event Manager on programs and has the opportunity to both sell and operate DMC programs.
Essential Functions:
- Build rapport with meeting and event planners while delivering a high level of customer service.
- Within 48 hours of program turnover, take full ownership of responsibilities for all destination management services by following a detailed checklist.
- Reviews vendor contracts for accuracy in price, dates, billing process, and other miscellaneous information.
- Maintain complete files on all programs reflected in DMC services department.
- Handle all group and client requests, comments, and complaints.
- Conduct Zoom and/or Microsoft Teams calls with meeting and event planners.
- Attend group pre-convention meetings (Pre-Cons) when applicable.
- Compile all group and event charges for DMC programs.
- Resolve any billing challenges directly with the meeting and event planner.
- In a timely manner, communicate with resort departments, primarily thru ESM, to accurately provide needs for DMC services.
- Use resources to research and resolve client requests quickly and accurately.
- Effectively negotiate compromises with clients using a positive and diplomatic manner, remaining calm and alert, at all times.
- Provide agreements and revisions to meeting planners in a timely manner.
- Provide final agreement/invoice to meeting planners in a timely manner.
- Represent department at resort wide meetings, as necessary.
- Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values, Standards of Conduct) as set forth in the resort communications.
- In general, will exercise discretion and independent judgment involving the comparison and the evaluation of possible courses of conduct and acting or making decisions after various possibilities or situations have been considered.
- Other tasks as assigned by the Director of Destination Services and the Director of Event Management.
Qualifications:
Education: High School diploma or equivalent.
Experience: 6 – 12 Months prior Destination Management Services or Hospitality experience.
Certificates or Licenses: applicable industry certifications are highly desirable.
Knowledge, Skills, and Abilities:
- Strong knowledge and ability to use the Microsoft Office Suite 2010.
- Ability to manage functions including; venue management, production coordination, vendor management/negotiation, site inspections, and creative design and implementation.
- Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
- Ability to communicate with guests and meeting/event planners in a timely, hospitable manner.
- Ability to follow detailed record-keeping procedures that involve intense attention to detail.
- Ability to make independent decisions.
- Ability to make quick and efficient decisions to benefit the team and group.
- Ability to effectively deal with client challenges.
- Basic computer skills including working with Outlook, Excel, and Word.
Personal Characteristics:
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
Arizona Grand Resort & Spa
744 Room Resort
About Arizona Grand Resort & Spa
Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.
Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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