The Senior Event Manager is responsible for the efficient and professional coordination of any assigned event (wedding, gala, convention or meeting). The Senior Event Manager will handle some high-profile events, assist with the training of new team members and represent the team as needed in BEO meeting.

• Respond in a timely manner to internal and external customers.
• Systematically establish, build and maintain positive relationships with clients.
• Establish a positive and professional presence and rapport with internal and external customers. 
• Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs).
• Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property.
• Assist with sales site inspections, as required, and conduct planning sites as needed.
• Maintain accurate information and revenues in Salesforce, at all times, to ensure accurate forecasting.
• Introduce key operations personnel to client or on-site contact.
• Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking.
• Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback.
• Forecast group rooms with assigned GRC accurately.
• Mentor Group housing coordinators to ensure leadership development and positive customer interactions.
• Mentor assigned assistant to ensure leadership development and positive customer interactions.
• Collect all deposits according to contractual terms and work with finance to ensure all monies are collected in advance or as defined by the contract.
• Continuously follow up, in a timely manner, to gather all pertinent information from customer.
• Interface with outside vendors as needed.
• Prepare event orders, set-up diagrams, group resumes, and other informational forms in a timely and accurate manner accordingly to established deadlines.
• Work with all internal departments to coordinate needs of groups.
• Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Assist the Asst. DOEM in maintaining current training documents as assigned and assist in the training process for new Event Managers and/or Assistants.
• Participate in the interview process for Event Management assistants.
• Assist with day to day operations of Event Management team as assigned by the Asst. DOEM.
• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
• Other tasks as assigned by the Director of Event Management, Director of Sales & Marketing and/or General Manager

Education: High School Diploma or equivalent required, college degree preferred.

Experience: Minimum of (3) years in hospitality sales and/or Catering/Event Management experience required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

• Extensive Knowledge of hotel food and beverage, Amadeus/Salesforce and basic AV equipment
• Ability to utilize Microsoft Office including Word, Excel and Outlook
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Proven experience in leading other team members
• Ability to read a financial statement
• Ability to create Excel spreadsheets
• Ability to lead others while handling personal workload
• Ability to resolve conflict in effective manner
• Ability to lift, grasp, carry and/or push up to 20 pounds
• Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time
• Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and guest survey standards.

Personal Characteristics:

• Behaves ethically
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)