Arizona Grand Resort & Spa
Phoenix, AZ

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Summary of Position:

The Outside Service associate is responsible for ensuring that our golf guests have a memorable golf experience by providing a cheerful assistance with the guest's equipment.

Essential Functions:

  • Work closely with inside golf staff regarding all group events by obtaining details about the event and following through with assistance in providing bag tags and cart signs.
  •  Follow procedures regarding bag storage operations.
  •  Greet all guests including non-golfers as they walk through the staging area.
  •  Stage golf carts for daily play.
  •  Assist guests with equipment to and from parking lot.
  •  Load and unload bags on carts from guest’s carts and bag storage.
  •  Properly maintain golf carts (charge battery, check tire pressure, etc…).
  •  Assist cart washers with detailing.
  •  Assist retail staff with the moving of boxes, 30 pounds or larger, from storage to pro shop.
  • ·Assist other departments with special events.
  •  Perform general cleaning tasks.
  •  Other tasks as assigned by managers and/or supervisors.


Education: High School Diploma or equivalent preferred.


Certificates or Licenses:N/A

Knowledge, Skills, and Abilities:

  • Ability to maneuver a golf cart through congested areas
  • Ability to lift golf bags in and out of carts
  •  Ability to walk up and down steep cart paths
  • Ability to work during adverse weather conditions.
  •  Ability to replace water jugs when empty, lifting 20-30 lbs.
  •  Knowledge of the game of golf (rules and etiquette).
  • Ability to tolerate different weather conditions (90% of time spent outdoors.)

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Arizona Grand Resort & Spa

744 Room Resort

About Arizona Grand Resort & Spa

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.