Arizona Grand Resort & Spa
Phoenix, AZ
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway
Phoenix, AZ 85044
Competitive Hourly Wage, 401K, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, Car Rental Discounts, Company Discounts with Verizon!
Current Job Openings
- Marketplace Cafe Barista
- Dishwasher - Lobby Grill
- Group Housing & Billing Manager
- Banquet Set-Up (PM)
- Barista Supervisor - Marketplace Café
- Banquets Public Space Attendant
- Pastry Supervisor
- Banquet Stewarding Supervisor
- Banquet Captain
- Banquet Set-Up (3rd Shift)
- Event Manager
- Dishwasher - Lobby Grill
- Server - Lobby Grill
- Expediter / Food Runner - Lobby Grill
- Banquet Cook 1
- Guest Service Agent (HFR)
- Night Audit Agent
- Busperson - Lobby Grill
- Security Supervisor
- General Maintenance
- Pool Technician
- Lead Line Cook - Lobby Grill
- Line Cook 1 - Lobby Grill
- EMT / Security Officer (Graveyard)
Summary of Position:
The Marketplace Supervisor will assist management with three points of emphasis (1) Train and coach associates, lead the team towards meeting and exceeding standards in the areas of friendly guest service, sales goals, product knowledge and front of the house operations. (2) Assume a Supervisory/Manager on Duty role by performing associated tasks. (3) Daily, Weekly and Monthly Ordering and execute a monthly inventory.
Essential Functions:
- Serve guests and patrons at the Marketplace Café with emphasis on professionalism and friendliness.
- Train new hires and provide feedback to management to help determine skill level
- Coach new and existing staff in daily operations by helping to lead the team towards meeting and exceeding standards in guest service.
- Upholding the Café’s appearance/cleanliness and enforce policies and procedures.
- Supervise the execution of side work and cleaning duties among associates.
- Perform a monthly inventory.
- Assist with opening/closing managerial duties as needed.
- Work collaboratively with Lobby Grill management and department heads.
- Work respectfully with Chef de Cuisine and the back of the house.
- Maintain optimal dress code standards at all times.
- Enforce and reinforce resort policies at all times.
- Assist with employee evaluations and candidate selection
- Assist with developing incentives/employee motivation activities with management.
- And other tasks as assigned by the Lobby Grill Manager, Lobby Grill Assistant Manager(s), Resort Management and/or the General Manager.
Qualifications:
Education: High School Diploma or equivalent preferred
Experience: Previous food and beverage supervisory experience required
Certificates or Licenses: Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification required. First Aid Training and CPR certification preferred.
Knowledge, Skills, and Abilities:
- Knowledge of food and beverage operations.
- Ability to calculate percentages and use advanced math skills
- Knowledge of scheduling and basic ordering procedures
- Ability to handle a high stress environment, working under pressure
- Ability to learn and operate our POS system (Toast)
Personal Characteristics:
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
Arizona Grand Resort & Spa
744 Room Resort
About Arizona Grand Resort & Spa
Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.
Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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