Summary of Position:

The Security Officer must perform guest relations, protective, and enforcement functions in a heartfelt and restrained manner to maintain a safe and secure environment at the property. These functions include responding to emergencies, undesired guests or conduct, disturbances and threats to life and property.

Essential Functions:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.  
• Communicate using provided tools (i.e., MOD phone/radio/computer and email).
• Maintain order in the hotel focusing on the welfare of the guests and associates.
• Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, associates, patrons and property.  
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Conduct initial report for associate and guest injuries on property.
• When needed, observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Periodically check associate packages as they exit to ensure no food or property is being removed.  
• Screen persons entering entrances for purpose and authorization.
• Receive, record, and store lost and found items. Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and associates as required within parking lots and throughout property.
• Assist guests with door lock issues using moderately complex hand-held electronic apparatuses.
• Other tasks as assigned by the Area Director of Security, the Security Supervisor(s), and/or property GM and other Executive Leaders.

Qualifications:

Education:  High School Diploma or GED

Experience:  Prior security experience, law enforcement, or military experience preferred, with a focus on customer or guest service.

Certificates or Licenses:  Valid Driver’s License with a clean motor vehicle record. National EMT certification preferred

Knowledge, Skills, and Abilities:

• Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
• Ability to make independent decisions
• Ability to respect confidentiality and company policies and procedures
• Knowledge of the layout of the building, function rooms, and general information about the city and surrounding areas
• Ability to visually detect signs of an emergency
• Ability to follow written or verbal instructions
• Ability to climb stairs at a rapid pace

Personal Characteristics:

• Behaves ethically
• Organized: Maintains a neat, organized workspace, maintaining important documents pertinent to job 
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Working Conditions:

• Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a heartfelt experience, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, associates must share both our Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly, and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.