Food and Beverage Supervisor will assist management with four points of emphasis: (1) Train, coach, and support associates while leading the team toward meeting and exceeding guest service standards, product knowledge, operational expectations, and outlet performance goals. (2) Assume a supervisory and Manager-on-Duty role by overseeing daily front-of-house operations, ensuring service standards, steps of service, and resort policies are consistently upheld. (3) Provide operational leadership and coverage across multiple Food & Beverage outlets including Lobby Grill & Bar, Marketplace Café, and other assigned outlets as business needs dictate (may be asked to fulfill positions across different outlets). (4) Support management by assisting with associate development, guest relations, service recovery, onboarding, training, and daily operational execution.

• Train new hires and provide performance feedback to management to help determine skill level
• Assist with onboarding and training programs for new associates.
• Coach new and existing staff in daily operations by helping to lead the team towards meeting and exceeding standards in guest service, lead the team to uphold the restaurant appearance, help enforce policies and procedures, aid in leading the team to execute daily tasks and ensure successful completion, help the team with time management and be a support when management is not available to assist the line staff.
• Supervise execution of opening duties, closing duties, side work, and cleaning responsibilities.
• Ensure service standards, steps of service, and outlet appearance standards are consistently maintained.
• Perform opening and closing managerial duties and lead daily front-of-house operations during assigned shifts.
• Monitor guest satisfaction and resolve guest concerns in a professional and timely manner.
• Assisting with daily operations of Lobby Grill & Bar, Marketplace Café, and other Food & Beverage outlets as needed. Cross-train across multiple Food & Beverage outlets to provide operational flexibility and coverage.
• Provide floor leadership and operational support during peak periods, staffing shortages, and call-offs.
• Work collaboratively with Food & Beverage leadership, department heads.
• Work respectfully with Chef de Cuisine and the back of the house.
• Maintain optimal dress code standards at all times.
• Enforce and reinforce resort policies at all times.
• Assist management with associate evaluations, coaching documentation, and recognition initiatives as needed.
• Perform other duties as assigned by Food & Beverage Management, Resort Leadership, and/or the General Manager.

Education: High School Diploma or equivalent preferred.

Experience: Previous food and beverage supervisory experience required.

Certificates or Licenses: Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification required. First Aid Training and CPR certification preferred.

Knowledge, Skills, and Abilities:

• Knowledge of food and beverage operations.
• Ability to handle a high stress environment, working under pressure while maintaining professionalism.
• Ability to lead and motivate teams in a fast-paced environment.
• Strong communication, coaching, and interpersonal skills.
• Ability to resolve guest concerns professionally and effectively.
• Knowledge of restaurant service standards and guest engagement practices.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Strong organizational and time management skills.
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.

Personal Characteristics:

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
• Demonstrates accountability, reliability, and strong guest service focus.

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.