*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Summary Of Position: 

Global Accounts Manager is responsible for uncovering, prospecting and acquiring new business while also maintaining relationships for the Classic Hotels & Resorts portfolio. This position may be located on property or home-based if candidate resides outside of the state of Arizona.

Essential Functions:

• Responsible for uncovering, prospecting, retaining and acquiring accounts and generating new business to a level that meets or exceeds sales forecasts.
• Qualification of all local & regional accounts.
• Track all group opportunities, leads, lost, turndown and definite for future traces.
• Develop, maintain and record accurate knowledge of assigned accounts within the defined market segments to include business economics and travel needs; identify potential new accounts; know competitors' sales strategies, relative sales position and initiatives; and employ tactics that match customers' growth patterns and travel needs.
• Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes telephone solicitation, making outside sales calls and cold calls while maintaining relationships with current accounts.
• Works with Director of Sales to grow revenue from select accounts and Group segments.
• Creation of value-add items to demonstrate benefit to key companies or for those who refer other meetings.
• Submit weekly regular reports on timely basis utilizing the standard tools.
• Other duties as assigned.
• Meet and exceed monthly and yearly goals.

Qualifications:

Education: High School Diploma required, college degree preferred.

Experience: Must have 5 + years of hotel group sales experience.  Prior experience managing the Association group segment is preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

• Ability to handle multiple tasks at one time
• Ability to use Microsoft Office, Delphi, and Windows operating system
• Skilled in sales presentations and utilizing sales tools such as PowerPoint, Excel and various digital collateral
• Ability to manage details effectively
• Ability to maintain a professional image in tough situations
• Ability to learn and demonstrate the Resort’s service standards and AAA Diamond standards
• Excellent communication and organizational skills
• Strong selling and negotiating skills and proven ability to close business.
• Superior customer service skills
• Ability to work independently
• Must be able to work a flexible schedule, travel up to 25% of the time, and home office when not traveling in an environment conducive to conducting business at a professional level.

Personal Characteristics:

• Behaves ethically
• Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.