Summary of Position:

Our guest facing and grateful Front Office Agent is responsible for providing a welcoming, friendly, efficient, resourceful and hospitable service experience, including yet not limited to check in and check out interactions, guest resolution and supportive spirit to engage guests with their HCML stay!

Essential Functions:

• Complete the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guest’s reservation and making changes as necessary
• Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
• Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary
• Providing safety deposit boxes, upon request
• Arrange registration cards and complete bucket check
• Other tasks as assigned by Front Office Supervisor/Assistant FO Mgr/FO Mgr/Director of Rooms
• Incorporate the Mystery Shopper Standards into every interaction

Qualifications:

Education: High School Graduate or equivalent required; college education highly preferred

Experience: Prior supervisory experience preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

• Ability to learn and embrace the responsibilities of this role, and ultimately, behave and perform in a manner that reflects strong leadership skills
• Ability to make quick and efficient decisions to benefit our guests and associates.
• Ability to memorize and perform service essentials and department standards
• Ability to use a moderately complex computer system and troubleshoot software problems
• Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
• Must type a minimum of 15 WPM

Personal Characteristics:

• Engage and delight in our shared Purpose, Pillars and Service Essentials
• Communicates thoughtfully and anticipates our guests and associate's needs; Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a casual yet luxurious environment and workplace (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.

High Country Motor Lodge Leaders and Associates believe each guest (internal and external) should be treated with respect, kindness and professionalism. We create Genuine Hospitality, enticing our guests to return again and again. In order to be successful at High Country Motor Lodge, Associates must share both our Purpose and our Pillars. This includes possessing and demonstrating a high level of kindness and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team treat every guest as if they were our only guest.