Join Our Vibrant Team in the Heart of Flagstaff

At the High Country Motor Lodge, nestled amid the breathtaking landscapes of Flagstaff, AZ, we’re more than just a team; we’re a family that delivers genuine hospitality. Imagine working in an environment that combines the rustic charm of a mountain lodge with the pulse of a city known for its vibrant culture, alluring trails, and celestial observatories. This is your chance to be part of a community where every day is an adventure and where your service helps create unforgettable experiences.

What Makes This Role Exciting?

You’ll be the face of our lodge, greeting guests with a warm smile and ensuring their stay is nothing short of spectacular. From managing smooth check-ins and check-outs to solving guest queries with a proactive spirit, each day presents new opportunities to shine. You’ll engage directly with our guests, making their visits memorable by embodying the spirit of hospitality that High Country Motor Lodge is renowned for.

Essential Functions

• Efficiently manage the registration process, leveraging our advanced property management systems
• Ensure secure payment processes by verifying and processing credit cards and IDs
• Handle various forms of payment and responsibly manage cash transactions
• Provide immediate, attentive service to all guests, enhancing their experience from arrival to departure
• Effectively communicate over the phone, capturing and relaying accurate information
• Assist guests with safety deposit boxes and manage guest account postings and settlements
• Maintain a proactive approach to guest service, including anticipating needs and resolving issues swiftly
• Commit to ongoing learning and incorporation of best practices in guest interactions

Who Are We Looking For?

We value team members who bring enthusiasm and a readiness to contribute to our culture of respect and professionalism. Ideal candidates will have:

• A high school diploma or equivalent; a college education is a plus
• Experience in customer service or hospitality; supervisory roles preferred
• Strong computing skills and the ability to handle complex systems and calculations
• Effective communication and interpersonal skills to engage with a diverse range of guests
• A professional appearance and demeanor that aligns with our casual yet refined setting

Why Choose High Country Motor Lodge?

Flagstaff is not just a place, it’s a lifestyle. With over 300 sunny days a year, surrounded by ancient volcanic peaks, and home to the famous Lowell Observatory, Flagstaff offers a unique blend of natural beauty, historic charm, and modern conveniences. Here at High Country Motor Lodge, we offer more than just a job; we offer an opportunity to be part of a community that values joy, engagement, and the spirit of adventure. Our commitment to professional growth and personal wellbeing makes us a premier employer in Northern Arizona.

Each member of our lodge plays a vital role in creating the enchanting experiences that draw guests back to Flagstaff time and again. If you’re ready to start your adventure with us, we can’t wait to welcome you aboard!

Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.

High Country Motor Lodge Leaders and Associates believe each guest (internal and external) should be treated with respect, kindness and professionalism. We create Genuine Hospitality, enticing our guests to return again and again. In order to be successful at High Country Motor Lodge, Associates must share both our Purpose and our Pillars. This includes possessing and demonstrating a high level of kindness and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team treat every guest as if they were our only guest.