Summary of Position:

The Cocktail Server at The Canal Club lobby bar is responsible for serving beverages and/or food to the guests in a friendly, courteous and timely manner. 

Essential Functions:

• Check and maintain proper set-up and cleanliness of service station before, during, and after shift.
• Greets guests in a friendly and courteous manner and explains all specials, promotions and snacks.
• Takes orders, up-selling premium brands, noting requests requires memorization of all available drinks.
• Inputs orders into point-of-sale system to inform bartender an order was placed.
• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
• Presents the guest with the check promptly, thanking them and inviting them to return.
• Other supportive functions as determined by management.

Qualifications:

• Education: High School Diploma or equivalent preferred.
• Experience: 2 years high-volume lounge experience preferred.
• Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

• Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
• Knowledge of appropriate table settings, service ware, and menu items
• Ability to remember, recite and promote a variety of menu items
• Ability to transport large trays of drinks through a crowded lounge
• Ability to operate beverage equipment, such as a blender
• Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
• Ability to memorize and perform Resort Service Standards and Mystery shopper standards

Personal Characteristics:

• Behaves ethically
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Working Conditions:

• Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, team members must share both our Purpose (Making space for genuine hospitality) and our Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.