Summary of Position:

The Canal Club Server is responsible for the service of our outstanding food and/or beverages to include engaging and connecting with guests, taking their order and delivering the ordered items to the guest in a friendly, knowledgeable, courteous, timely and heartfelt manner.

We are seeking an individual to work AM shifts.

Essential Functions:

• Check and maintain proper set-up and cleanliness of service station before, during, and after shift.

• Greets guests in a warm, positive, friendly and courteous manner and explains all specials and/or promotion, as well as making pro-active, knowledgeable suggestions.

• Record the guests’ orders, up-selling when applicable.

• Inputs orders into point of sale system to inform kitchen an order was placed.

• Retrieve order from the kitchen, confirm accuracy and deliver food/beverages to guest with appropriate condiments.

• Abide by all State, Federal, and Resort liquor regulations.

• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction, offering dessert and/or coffee when applicable.

• Presents the guest with the check promptly, thanking them and inviting them to return.

• Other supportive functions as determined by the supervisor.

Qualifications:

Education: High School Diploma or equivalent preferred.

Experience: 1 year high-volume experience preferred.

Certificates or Licenses: Current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification required.

Knowledge, Skills, and Abilities:

• Knowledge of basic food and beverage preparations, including service of alcoholic beverages.

• Knowledge of appropriate table settings, service ware, and menu items.

• Ability to remember, recite and promote a variety of menu items.

• Ability to transport large trays of drinks through a crowded lounge.

• Ability to operate beverage and toast equipment.

• Ability to operate a Micros touch screen and follow point of sale procedures to pre-check an order and close out a check.

• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

Personal Characteristics:

• Behaves ethically.

• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests.

• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

Working Conditions:

• Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

  The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, team members must share both our Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.