The Director of Rooms will be responsible to oversee all areas of the Rooms division operation including Front Office and Housekeeping.  Maintain a teaming environment whose goal is superior guest satisfaction. Develop and Delegate key strategic business initiatives related to revenue enhancement and cost containment. Establish and maintain four and half diamond-level quality guest service culture. Involvement in all plans to maximize revenue and profits in all market segments

• Works with Front Desk, Grand Service, Bell desk and Housekeeping to ensure highest level of service, efficient operations and adherence to all BE Standards.
• Oversees the satisfaction of all guest requests and the resolution of complaints received by the Front office and Housekeeping departments.
• Directs the Front Office Manager, Assistant Front Office Managers and Guest Service Manager as well as offers guidance and support to entire supervisory and line team.
• Monitors our REVINATE survey response program and shares results with appropriate departments.
• Monitors and manages labor in all areas.
• Mentors and develops Managers and helps them identify career paths.
• Works closely with other department heads for any needs in any of the Front Office and Housekeeping areas.
• Familiar with and able to troubleshoot problems with all technology related to the Front Office and Housekeeping departments.
• Works with Reservation Manager, and Revenue Manager to maximize revenue during our peak times. Shares revenue direction with the front office management team.
• Ensures all daily tasks at the front office are being completed and assisting if necessary
• Oversees training of all Front Office and Housekeeping.
• Evaluates individual Director/Manager performance, determining improvement and training needs and advancement requirements.
• Develops departmental incentive and staff motivation programs.
• Evaluates department operations and recommends changes to improve department efficiency effectiveness and guest satisfaction.
• Works with Conference Managers, and Sales Managers to satisfy all special group requests.
• Ensures accurate communication of information to guest regarding all hotel facilities and operating hours.
• Attends and participates in departmental meetings for all Front Office Areas.
• Oversees all departmental; budgets, forecasts and schedules.
• Keeps the General Manager appraised of all significant happenings in both the Front Office and Housekeeping.
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel.
• Holds weekly and monthly department meetings designed to provide necessary contact and operating information for all departments.
• Other duties as assigned.

• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
• Inspect guest suites.
• Develop relationship with key vendors to maintain quality levels.
• Assist in site visits representing the resort.

Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.

Experience: Previous supervisory/management experience required and a full and thorough understanding of a resort operation.

Certificates or Licenses: N/A

Personal Characteristics:

• Behaves ethically
• Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.