High Country Motor Lodge
Flagstaff, AZ
High Country Motor Lodge
1000 West Route 66
Flagstaff, AZ 86001
Vacantes De Empleo Actuales
High Country Motor Lodge is seeking a Housekeeping Supervisors for Flagstaff's most unique and talked about destination! Join Genuine Hospitality with Marc & Rose Hospitality and our cherished destinations in AZ and CA!
Summary of Position:
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet property standards of cleanliness and presentation, supporting and coaching housekeeping associates, and providing warm, welcoming, genuine, efficient, resourceful, and HEARTfelt care to our guests and associates.
Essential Functions:
- Supervise and support housekeeping staff to ensure guest rooms and public areas meet cleanliness and brand standards
- Conduct daily room inspections and ensure quality assurance procedures are followed
- Assign daily boards, projects, and special cleaning tasks to team members
- Train housekeeping staff on cleaning procedures, safety standards, and guest service expectations
- Coach and mentor team members to support performance, productivity, and professional growth
- Monitor inventory levels and assist with ordering housekeeping supplies, linens, and amenities
- Coordinate with Front Desk and Maintenance departments regarding room status, guest requests, and maintenance issues
- Utilize email communication, Opera PMS, and HotSOS to manage room status updates, guest requests, work orders, and departmental communication
- Ensure compliance with safety, sanitation, and hotel policies and procedures
- Assist with attendance tracking and performance management
- Respond to guest concerns and service recovery issues in a professional and timely manner
- Support laundry operations and ensure proper handling of linens and hotel property
- Maintain organization of housekeeping storage areas and carts
- Assist with deep cleaning projects, inspections, and preparation for VIP arrivals or special events
- Promote teamwork, productivity, and a positive work environment within the department
- Ensure staff follows proper chemical handling and OSHA guidelines
- Step in to clean rooms or public areas as needed to support operational demands
Qualifications:
Education: High School Graduate or equivalent preferred
Certificates or Licenses: N/A
Experience: A minimum of six months to 1 year in a housekeeping supervisor position preferred
Knowledge, Skills, and Abilities:
Ability to push and/or pull equipment weighing up to 100 lbs.
Ability to communicate effectively and respectfully with other associates as well as guests.
Ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
Personal Characteristics:
• Behaves ethically and honestly
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language (preferred)
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
Working Conditions:
Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.
High Country Motor Lodge Associates believe each guest (internal and external) should be treated with respect, kindness and professionalism. We create a Genuine Hospitality experience, enticing our guests to return again and again. In order to be successful at High Country Motor Lodge, Associates must demonstrate our Purpose and Pillars on a daily basis.
High Country Motor Lodge
Hotel de 123 Habitaciónes
High Country Motor Lodge is a modern mountain retreat nestled in the Arizona wilderness. Completely reimagined, this boutique hotel melds iconic 1960's retro elements with a contemporary lodge aesthetic. The resulting concept offers an elevated — yet casual — experience along Flagstaff's historic Route 66.
Boasting 123-rooms, including three private cottage suites and two junior suites, the High Country Motor Lodge is the premier destination on the Colorado Plateau with 4,700-sq.-ft. of indoor/outdoor meeting and event space, an expansive outdoor pool and oversized hot tub, two private saunas, and an innovative culinary concept — The General Store — offering everything from grab & go provisions to an indoor/outdoor lounge with craft beer and cocktails, fresh-cooked personal Pinsa-style pizza, and an artisanal coffee and espresso selection.
Notable guest experiences also include a fully decked-out game room with shuffleboard, pool, darts, and board games, as well as movie nights on the lawn, live music, and stargazing.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
High Country Motor Lodge provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, High Country Motor Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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