The Scott Resort & Spa
Scottsdale, AZ

The Scott Resort & Spa

4925 North Scottsdale Road

Scottsdale, AZ 85251


204 Room Resort
Managed By Marc & Rose Hospitality

Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k + Match / Pet insurance and more!

Join the ONE TEAM of Marc & Rose Hospitality - taking care of our groups, conferences, & meeting planners and working closely with operations for both The Scott Resort & Spa AND The Arizona Grand Resort & Spa!

Compensation: DOE

Summary of Position:

The Event Manager is responsible for the enthusiastic, heartfelt, efficient, and professional coordination of any assigned convention, conference or meeting group.  This position is on the payroll of The Scott Resort & Spa however, it is based at our fantastic sister property, the Arizona Grand Resort & Spa, as part of our ONE TEAM!  This role works with events for The Arizona Grand Resort & Spa AND The Scott as part of the ONE TEAM for Marc & Rose Hospitality.

Essential Functions:

  • Respond in a timely manner to internal and external customers
  • Systematically establish, build and maintain positive relationships with clients
  • Establish a positive and professional presence and rapport with internal and external customers 
  • Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
  • Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
  • Assist with sales site inspections, as required, and conduct planning sites as needed
  • Maintain accurate information and revenues in Delphi, at all times, to ensure accurate forecasting
  • Introduce key operations personnel to client or on-site contact
  • Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
  • Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
  • Follow through on billing to ensure all monies are collected
  • Continuously follow up, in a timely manner, to gather all pertinent information from customer
  • Interface with outside vendors as needed

In addition:

Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms

Work with all internal departments to coordinate needs of groups

Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs

Establish rapport with and entertain meeting planners while promoting resort facilities and services

Plan and conduct pre and post-convention meetings with clients and respective departments

Other tasks as assigned by the Assistant Director of Event Management, VP of Sales & Marketing or General Manager

Qualifications:

Education: High School Diploma or equivalent required, college degree preferred but not required.

Experience: Minimum of two (2) years in hospitality sales and/or Catering/Conference Services experience required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

Knowledge of food and beverage, SalesForce and basic AV equipment.

Ability to utilize Microsoft Office including Word, Excel and Outlook.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to lift, grasp, carry and/or push up to 20 pounds.

Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time.

Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and Meeting Matrix standards.

Personal Characteristics:

•           Behaves ethically and honestly

•           Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language

•           Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (to make space for genuine hospitality) & Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

The Scott Resort & Spa

204 Room Resort

The Scott is a vibrant, Mission style boutique resort in the heart of Old Town Scottsdale. Bringing together the colors and comforts of old Havana, and the elegant geometry of The Bauhaus, the hotel offers a lush oasis retreat to the middle of the Sonoran Desert with 204 guest rooms and suites and two pools – a sand-bottom swimming pool perfect for families, the main lagoon pool with private cabanas and a pool bar. The Scott features the signature restaurant and bar, The Canal Club, specializing in modern Caribbean-American cuisine and offering a studious wine list and cinema-inspired craft cocktails. The full-service spa, La Vidorra, features six luxurious treatment rooms, providing a range of massage and facial treatments. The Scott has more than 14,500 square feet of indoor meeting space, in addition to ample outdoor event space.             

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

The Scott Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V