Arizona Grand Resort & Spa
Phoenix, AZ

Arizona Grand Resort & Spa

8000 S. Arizona Grand Parkway

Phoenix, AZ 85044

744 Room Resort
Managed By Marc & Rose Hospitality

Competitive Hourly Wage, Medical/Dental/Vision Insurance, 401K, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, Car Rental Discounts, Company Discounts with Verizon!

Summary of Position:

The Administrative Assistant to the sales department is responsible for supporting all operational and direct sales efforts of the Destination Sales Team, Sales Managers, and Director of Sales. High energy, attention to detail, and providing clear and consistent communication is the key to success in this position. This position is integral to a successful sales process.

Essential Functions:

  • Maintain high level of knowledge of the resort amenities, activities, outlets, accommodations, and departments.
  • Perform administrative duties to support directors and managers with essential functions (expense reports, site inspection coordination, sales file organization, sales related accounting issues)
  • Prepare all site inspection documents as directed. Ability to perform site inspections on behalf of managers as needed.
  • Submit amenity requests for personalized welcome amenities and welcome cards for all site visits, VIP reservations or as directed.
  • Prepare sales contracts, proposals, and client documents.
  • Incoming client RFP coordination.
  • Various sales office organizational activities.
  • Sales office reception area coverage.
  • Answer multiple phone lines while remaining organized.
  • Lunch/vacation coverage.
  • Quote rates and communicate with guests and meeting planners via verbal and written communication.
  • Shadow Site Tours (as requested by Manager).
  • Other duties as assigned by the VP of Sales and Event Management, Director of Sales, Sales Managers and/or the General Manager.


Education: High School Diploma or equivalent required, college degree preferred.

Experience: Previous Administrative/Clerical experience required; hospitality experience preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Required proficiency in Salesforce & Microsoft Office products (Word, Excel, Outlook), social media, and internet browsers.
  • Required knowledge of hotel/resort operations.
  • Able to multi-task efficiently.
  • Proficient project and organizational skills.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort. (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at the Arizona Grand Resort.

The Arizona Grand Resort’s leaders and team members believe each guest should be treated with respect and professionalism. We create memorable experiences, inviting our guests to return. In order to be successful at Arizona Grand Resort, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and naturally grand Team Members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Arizona Grand Resort & Spa

744 Room Resort

About Arizona Grand Resort & Spa

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.