Casa Loma Beach Hotel
Laguna Beach, CA

Casa Loma Beach Hotel

211 N Coast Highway

Laguna Beach, CA 92651


70 Room Hotel
Managed By Marc & Rose Hospitality

Medical / Dental / Vision / Hotel Discounts / Numerous Voluntary Products / 401k + Match / Pet insurance and much more!

Provide Genuine Hospitality and elevate your professional and personal experiences with every interaction at the very cool and casually sophisticated Casa Loma Beach Hotel...part of the unique portfolio of Marc & Rose Hospitality!

Compensation: $17 - $18/hour plus incentives

Summary of Position:

The Front Desk Agent is responsible for providing welcoming, friendly, efficient, resourceful and genuine hospitality at the front desk.  This includes checking guests in and out, resolving guest concerns, providing recommendations, and more!

Essential Functions:

  • Complete the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guest’s reservation and making changes as necessary.
  • Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler checks, and other forms of payment.
  • Post charges to guest rooms and house accounts using the computer.
  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
  • Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary.
  • Providing safety deposit boxes, upon request.
  • Arrange registration cards and complete bucket check.
  • Other tasks as assigned by Front Office Supervisor/Area FO Manager/Area Assistant GM.
  • Embrace our company's Purpose, Pillars, and Service Essentials.
  • Incorporate the Mystery Shopper Standards into every interaction.

Qualifications:

Education: College degree preferred, but not required.

Experience: Prior hotel experience preferred but not required, Housekeeping and Guest Services also preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to train and manage with strong leadership skills. Creates a positive working environment.
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform Hotel Standards, AAA 3-4 diamond standards, and Mystery shopper standards.
  • Strong organizational skills and time management.
  • Knowledge of Property Management systems.
  • Knowledge of Management Reporting tools.
  • Bilingual in Spanish a plus.

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks, listens and writes in a clear and effective manner
  • Professional Appearance: Exhibits an appearance appropriate for a three-diamond hotel (Specific grooming standards are available for review)

Working Conditions:

  • This is a full-time, non-exempt position. Actual hours may vary dependent on business needs but will generally fall between 5:00 am and 10:00 pm. Attendance as scheduled is a critical element for all positions at Casa Loma Beach Hotel. Availability for weekends and holidays is essential.

Casa Loma Beach Hotel leaders and associates believe each guest should be treated with respect and professionalism. Our purpose is Making Space for Genuine Hospitality. In order to be successful at Casa Loma Beach Hotel, associates are delighted to embrace our purpose, as well as our Pillars:  Hands-On and Heartfelt, Sincere and Focused, Collaborative and Curious, and Conscientious. Finally, all associates are trained in and embrace our 21 Service Essentials.  Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to succeed with our properties.

Casa Loma Beach Hotel

70 Room Hotel

The Heart Of Laguna

Casa Loma is perfectly situated, offering guests the convenience of being just footsteps away from the vibrant village and the picturesque sea. Visitors can easily explore the charming shops, art galleries, and restaurants without the need for a car, truly immersing themselves in the coastal beauty and unique atmosphere.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Casa Loma Beach Hotel provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Inn at Laguna Beach complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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