Arizona Grand Resort & Spa
Phoenix, AZ

The Lobby Grill’s casual atmosphere and contemporary comfort cuisine makes it one of Phoenix’s favorite places to kick-back and relax!

Summary of Position:

The Hostperson is responsible for greeting and escorting guests to tables in the restaurant while maintaining a courteous and efficient dining room operation.

Essential Functions:

  • Meet and greet guests as they arrive to the restaurant, offer choice of seating, and escort them to their table.
  • Conduct a  daily “roll call” meeting to share current promotions, daily specials, guest comments, daily events, and pertinent memos.
  • Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
  • Answer phones in a friendly and courteous manner.
  • Other functions as assigned by management to include, but not limited to, carrying coffee and/or tea pots throughout restaurant, refilling guests cups, cleaning windows, clean menus, check restrooms, etc.


Education: High School Diploma preferred. 

Experience: Restaurant experience preferred.

Certificates or Licenses: Maricopa County Food Service Worker card, CPR/First Aid certification preferred.

Knowledge, Skills, and Abilities:

  • Knowledge of general restaurant operations to include appropriate staffing levels, service equipment, and guest relations.
  • Ability to memorize and recite menu items.
  • Ability to effectively resolve customer complaints and concerns in a friendly, positive manner.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with guests, interpret event documents, and conduct employee meetings.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

Arizona Grand Resort & Spa

744 Room Resort

About Arizona Grand Resort & Spa

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.