Arizona Grand Resort & Spa
Phoenix, AZ

The Lobby Grill’s casual atmosphere and contemporary comfort cuisine makes it one of Phoenix’s favorite places to kick-back and relax!

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Summary of Position:

The Assistant Restaurant Manager, in conjunction with the other Lobby Grill & Bar Managers, is responsible for coordinating the activities of the restaurant’s staff and to deliver quality product and service to restaurant customers

Essential Functions:

  • Select, train, direct, schedule, coach and counsel restaurant staff for the efficient operation of the outlets.  
  • Organize and conduct pre-shift and departmental meetings, communicating pertinent information to the staff, such as house count and menu changes.
  • Interact positively with customers promoting hotel facilities and services.
  • Resolve problems to the satisfaction of involved parties. 
  • Answer telephones in a clear voice, coordinate and document reservations.
  • Organize special events in the restaurant such as receptions.  
  • Monitor kitchen areas for food quality and service standards, verifying temperature, appearances and taste of products. Give guidance toward improvement and make necessary adjustments for consistency.
  • Maintain profitability of outlets to support overall hotel operation.  
  • Control payroll and equipment costs (minimize loss and misuse).  Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies, stocking shelves as needed 
  • Develop and implement cost saving and profit enhancing measures.
  • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.
  • Other functions as necessary, including managing special projects, cleaning, reporting business trends, etc…
  • Other tasks as assigned by the Dir. of Restaurants, Restaurant Manager and General Manager

Qualifications:

Education: High School Diploma required. College degree preferred.

Experience: 2-4 years supervisory food and beverage experience required.

Certificates or Licenses: Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification required. CPR certification preferred. 

Knowledge, Skills, and Abilities:

  • Knowledge of food and beverage operations.
  • Ability to calculate percentages and use advanced math skills.
  • Knowledge of scheduling and basic ordering procedures.
  • Ability to handle a high stress environment, working under pressure.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific appearance/grooming standards are available for review).

Arizona Grand Resort & Spa

744 Room Resort

About Arizona Grand Resort & Spa

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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