La Playa Hotel
Carmel by the Sea, CA

 Perform administrative functions in support of the Sales, Catering and Event Management Team in an effort to provide timely and accurate service to internal departments and external customers.

Overall Functions:

Promptly answer telephone calls and distribute all relevant account communication to the appropriate managers and departments

Communicate with clients in a polite and professional manner

Create and distribute group resumes and email correspondence.

Delivering correspondence to various departments in the hotel via email and/or hard copy as directed by Event Manager.

Attend and take notes on changes at all BEO meetings.

Verify accuracy of accounts entered into Amadeus/Salesforce; maintain comments/activities, and deposit schedules in group bookings.

Create Booking Turnover file folders with all necessary copies of contracts,correspondence, deposit receipts, etc.

Assist and set up traces, monitor and manage 6 month, 3 month,1 month and 10 day deposits for all group business.

Create and send out invoices and receipts for all deposits.

Create and update all sales related folders on p-drive for use by Sales & Event Management staff.

Support the Sales Team “FAM” Trips, through creating and distributing invitations, updating RSVP lists and other tasks as directed by DOS

Act as a liaison between Sales & Catering Managers and other departments to properly communicate information needed for upcoming events including assisting with the distribution of BEOs and changes

Send out Thank You notes to all customers

Send out Site Inspection notifications to all departments through Outlook

Set up VIP reservations and amenities as requested through Sales & Catering Managers

Ability to manage details efficiently and skilled at verbal and written communication

Ability to demonstrate the 10 Service Basics

Assist with reports as requested by DOS, General Manager and District Manager

Perform other duties as requested by Management.

La Playa Hotel

75 Room Hotel

Once a luxurious mansion built in 1905 by an artist as a gift to his wife, a member of the Ghirardelli family, for over 100 years La Playa Hotel has been known as the “Grande Dame of Carmel.” This landmark boutique hotel is tucked minutes away from Carmel's famed white sand beach and features turn-of-the-century charm with premier Pacific views. The hotel's 75-guest rooms reflect a sophisticated beach cottage style and are comfortably appointed. The cornerstone of one of California’s most prestigious neighborhoods, La Playa Hotel places art galleries, shops, fine restaurants, tasting rooms and scenic beauty just outside its doorstep. From the morning's Champagne Breakfast to the sunset wine reception and late-night cookies and milk, guests will relish the hotel's luxury amenities and be treated to an extraordinary Carmel experience.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

La Playa Hotel provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, La Playa Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.