La Playa Hotel
Carmel by the Sea, CA

Great benefits package. Employee discounts. Great working atmosphere!

The Hotel Manager is responsible for providing friendly, efficient and hospitable service at the front desk including check-in and check-out service. The position will supervise operations in the front office and front desk and act as Manager on Duty of the hotel when on shift. The Hotel Manager will resolve guest issues and ensure the highest level of guest satisfaction.

Essential functions will involve:

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information to a guest’s reservation and making changes as necessary

Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in. 

Handle cash, make change and balance an assigned house bank. 

Accept and record vouchers, checks, and other forms of payment.

Post charges to guest suites and house accounts using the HMS.

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests

Promptly answer the telephone using positive and clear English communication.  Input messages into the computer.  Retrieve messages, mail and facsimiles for guests as requested.

Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary

Arrange registration cards and complete bucket check

Assist in resolving escalated guest challenges

La Playa Hotel

75 Room Hotel

Once a luxurious mansion built in 1905 by an artist as a gift to his wife, a member of the Ghirardelli family, for over 100 years La Playa Hotel has been known as the “Grande Dame of Carmel.” This landmark boutique hotel is tucked minutes away from Carmel's famed white sand beach and features turn-of-the-century charm with premier Pacific views. The hotel's 75-guest rooms reflect a sophisticated beach cottage style and are comfortably appointed. The cornerstone of one of California’s most prestigious neighborhoods, La Playa Hotel places art galleries, shops, fine restaurants, tasting rooms and scenic beauty just outside its doorstep. From the morning's Champagne Breakfast to the sunset wine reception and late-night cookies and milk, guests will relish the hotel's luxury amenities and be treated to an extraordinary Carmel experience.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

La Playa Hotel provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, La Playa Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V